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Privacy Policy

Our privacy policy promise

We are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What information do we collect?

We may collect, store and use the following kinds of personal information.

  • Information about your computer and about your visits to this website
  • Your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

Using your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • Administer the website
  • Improve your browsing experience by personalising the website
  • Enable your use of the services available on the website
  • Send statements and invoices to you, and collect payments from you
  • Send you general (non-marketing) commercial communications
  • Send you email notifications which you have specifically requested
  • Send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology and you can inform us at any time if you no longer require marketing communications
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
  • Deal with enquiries and complaints made by or about you relating to the website
  • Keep the website secure and prevent fraud

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Newsletter Signup

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons:

  • to tell you about stuff you’ve asked us to tell you about
  • to contact you if we need to obtain or provide additional information;
  • to check our records are right and to check every now and then that you’re happy and satisfied.

We don't rent or trade email lists with other organisations and businesses.

We use a third party provider to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us via the contact page.


We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected server. All electronic transactions entered into via the website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Access to your personal information

Under new GDPR legislation you have the right to request access, amend or request terminatation of any personal data that we hold. Provision of such information will be subject to:

  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on May 14th, 2018.

Read More of Our Reviews

Don't take our word for it, ask some of the people we work with or check our Trustpilot reviews.

If you like what you see and read about us why not Get in Touch.

What our Customers Say

I had been trying to find some one to fix this problem, but as I live alone I was concerned about finding some one reliable. Then I found Darren on Trust Mark, the problem is solved. Thankyou Darren.

from, via referenceline

I would strongly recommend Wilcox plumbing. Excellent service. Recently fitted my wet room excellent job done. Lovely man and staff are a credit to him. Nothing too much trouble for them

from, Telford

What can I say....they were brilliant, very professional polite, well mannered and cleaned up after they finished work every day. The work done was perfect,, done to a very high standard, I now have a beautiful new wetroom which I love. I would not hesitate in recommending this company.

Linda Taylor
from, Telford

Professional hard working and helpful team. So pleased with the excellent Quality end result of my bathroom

Mr & Mrs Bates
from, Heath Hayes

Both very pleased with work carried out. Would recomend

Mr Box
from, West Midlands

Wilcox Plumbing have just fitted a new shower room in my home. Absolutely top class job and brilliant lads who have done a great job they were really tidy and polite. Would thoroughly recommend Wilcox as I struggled to find a bathroom company who could install this specialist type of wet room and they definitely are the experts at this. Thanks again

Mr D Leek
from, Staffs

A very professional company that provides an excellent service to its customers. I have used them for many years and I would strongly recommend them to others

Mr Jennings
from, Staffordshire

I recently had a wet room fitted i found the guys so pleasant and helpful i had no mess and they couldn't help enough would fully recommend them and darren is very approachable and john who did work a lovely guy

Mr S Rogerson
from, Staffordshire

Fantastic job Luke was exceptional nothing was too much trouble very easy to get on with They have turned very cramped awkward bathroom into a delightful space with loads of room Thanks guys well done

Mr Saunders
from, Shrops

I was in London at the weekend for a meeting and spoke with a Dublinner about this and that and we got onto the topic of tradesmen and their reliability. He was telling me that there are no services over in Dublin providing the consumer with a list of tradesmen; everything is done by word of mouth which makes it difficult for people living there to find somebody trustworthy. I recently asked Wilcox plumbing to install a shower in my upstairs bathroom. Two tradesmen called Rob and Alex arrived on schedule and did the work which was actually slightly unusual in certain respects but they took it in their stride. The work was done in the way which I asked, to my satisfaction, in a reasonable time — both men worked flat out, and they worked as tidily as can be expected given the strenuous nature of the work involved. I can't comment on the price that I paid because I didn't shop around; I went on the recommendation of someone who knew the company.

Mr Shireby
from, Wolverhampton

Darren replaced a broken shower unit in my en-suite this morning, He is the ideal person to employ - he is friendly and considerate, always arrives on time, completes the work to a high standard and leaves everything tidy. I would recommend him without hesitation.

Mr Walker
from, Lichfield, Staffordshire

Excellent service and a beautiful bathroom for us thank you very much for all your hard work. We would thoroughly recommend.

Mrs Armstrong

Wilcox plumbing installed a level access bathroom for my disabled husband and I can honestly say from start to finish they were superb. Darren kept me up to date from start to finish and was so understanding of our needs. The fitters were polite, clean and completed an outstanding job. My husband was a builder himself and he is very impressed with the finished work right down to the decorating. Thanks again this has helped us no end and I would not hesitate to use or recommend Wilcox Plumbing for any work in the future.

Mrs L Bailey
from, Staffordshire

Outstanding Job Fantastic service Darren came round and sorted out what I needed and then Rob and Alex installed the shower room at my home. Done a great job looks lovely and they were lovely lads. Was a pleasure to have them in my home. They were so clean and made sure I was kept in the loop on everything. Thanks everyone

Mrs M Knave

Excellent service, very professional and reliable fitters. Neil and Liam recently installed our new bathroom suite, we couldn't have asked for a better service. Complete professionalism remained throughout. We are extremely happy with the end result and would have no doubts about using Wilcox bathrooms in the future. Highly recommended

Vicki Billingsley
from, Dudley, West Midlands

We aim to provide our customers with the highest level of excellence in our service and care.

Our reputation means everything to us. We are always aware that you made a choice to trust us with your quality installation and we will not let you down. Call us Today: 01543 458074